Digitization and Automation of Government Services

Enhance government service delivery through digitization and automation of all government critical processes and make available 80 per cent of government services online.

• 30th June 2023: President Ruto unveils online Government Services

• On the 28th of September 2023, the National Digital Master Plan was launched to accelerate the country’s economic growth by leveraging and deepening the contribution of ICT.

• 27th March 2024: CS Owalo launches the University ICT systems to automate service provision

• 2nd September 2024: The Government has launched the Presidential Directives Management Information System (PDMIS) and Foreign Travel Management Information System (FoTMIS), for tracking and reporting Presidential Directives that will ensure proactive implementation.

(former) Deputy President, Rigathi Gachagua disclosed that the National government allocated Sh 16.3 billion in the Financial Year 2024/2025, as investment in the digital super highway, to enable achievement of the identified objectives in the sector.

Controversy surrounding the pledge.

• January 2025: 22,000 government services disrupted as eCitizen crushes

• 24th February 2025: At least Sh 144 million collected by different government agencies through e-citizen pplatform is missing and cannot be accounted for, raising queries of possible embezzlement amid the digital shift of government services.

• 27th February 2025: Shadowy firms earn Sh 1.45 billion on eCitizen

Shadowy private firms running the government’s eCitizen platform pocketed Sh 1.45 billion in the year to June 2024, even as details surrounding their operations and beneficial owners remain scanty